You can be confident that:
We only use personal information in the ways we need to and that is expected of us.
We will keep you up to date with our work, including how we are always try to improve services
But, we only use your personal information to do this if you have granted us permission to do so.
We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications.
We will never release your information to other organisations for their marketing purposes.
We take all reasonable care to safeguard your personal information through appropriate levels of security measurers and secure business processes.
Any personal information that you provide on this website is controlled by the website owner, this being Your Invisible Partner.
We know that your privacy is very important to you.
We promise that it is even more important to us.
How we collect personal information about you
We may collect personal information from you when you interact with us.
There are many occasions when this could happen, for example: if you enquire about our services, register details with us, ask a questio, apply for a job or volunteering opportunity. If you chose to provide some optional feedback or otherwise provide us with personal information, this may be when you phone us, go onto our website, through the post, or in person.
What information do we collect?
The personal information we collect might include your contact details such as name, email address, postal address, telephone number. As well as information you provide related to your enquiry.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, are of most interest. We may also track which pages users visit when they click on links in our emails. We may use this information to personalise the way our websites is presented when users visit it. This would be for the purpose of making improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
Your personal information details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.
‘Cookie‘ is a name for a small file, usually of letters and numbers, which are download onto your device, like your computer, mobile phone or table when you visit a website.
They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use all four categories of cookies:
Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
No cookies, please
You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.
But, if you choose to refuse all cookies you may not be able to use our website properly.
You can also opt-out of Addthis tracking, although we think it improves your web experience.
How do we use personal information?
We may use your personal information to:
Provide you with the service/support you’ve asked us for, whether this be over the telephone, through our publications or other important services;
Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records;
Improve your experience with us. We may use your information to enhance the service that our staff provide, to improve our information and communications, or to personalise the website to better suit your needs;
Provide you with information about our plans. This may be letting you know about new or enhanced service we hope will be useful and interesting to you. This of course we will only do; with your consent, or where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us.
You can of course ask us at any time to change how we contact you, simply contact firstname.lastname@example.org
Who sees your personal information?
The personal information we collect about you will be used to deliver our services; and possibly to legal and regulatory authorities if required to by law.
We will never sell or share your personal information with organisations, so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
Your Information SecurityWe take the security of your personal information extremely seriously.
We’ve implemented appropriate technical measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss. We only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations.
Here are some of the ways we protect your personal information:
If you provide personal information to us online that information is encrypted for protection on transmission to us. Encryption is the process through, which sensitive information is scrambled before it is transmitted. So the information remains private even if it is intercepted. However, unless your internet browser supports you will not be able to take advantage of this level of security.
Offline, your personal information is kept securely on our database.
Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy. We are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
Your communication with us
Your communications with us (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
How to access your personal information
You also have a right to know what personal information we hold about you. To access this information simply email email@example.com
Who we are:
Here at Your Invisible Partner, we are committed to protecting your personal information.
You have control over the information we store about you and what types of information you would like to receive from us.